Your job at adesso

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry.

Employment Type: Full-Time

Location: Kerala

Years of Experience: 3+ years

• Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
• Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
• Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions.
• On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.
• Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

• Technical experience in Java Enterprise environment as developer or DevOps specialist.
• Familiarity with DevOps principles and ticketing tools like ServiceNow.
• Strong analytical, communication, and organizational abilities. Easy to work with.
• Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.
• Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL.

We are one of the top addresses in the IT world and focus on optimizing our customers core business processes. Through the smart use of tailor-made IT solutions, we support our customers in getting the best out of their business and current technologies.But we only achieve our success through one thing: the people at adesso! They bring ideas, technical know-how and technologies together. Together we will program (your) future at adesso.

adesso India is a dynamic and innovative IT Services and Consulting company. We are committed to delivering cutting-edge solutions that make a meaningful impact to our clients. Please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this role to hr@adesso.in.

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