Your job at adesso

adesso India seeks a Senior/Architect for ServiceNow with 8+ years of expertise in ServiceNow solution development, integration, and configuration, with a strong understanding of ITSM, ITOM, CSM, and related modules. The role demands experience in ServiceNow customization, hands-on development skills (JavaScript), and certification (NOW-CSA and NOW-CAD). Excellent communication in English and the ability to work closely with consultants to tailor technical solutions are essential.

Site: Kochi

Total Experience: 8+ Years

• Independent, technically demanding (further) development of ServiceNow-solutions: Take ownership of ServiceNow development projects, leading the technical implementation of solutions.
  
• Configuration and customization of ServiceNow applications: Customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.
  
• Development of components for system integration: Create and implement integrations like SSO, LDAP, REST API, SOAP, etc., to ensure seamless data flow.
  
• Collaborate with business consultants: Work closely with business consultants to understand client needs and translate them into technical solutions, with a focus on ServiceNow (modules ITSM, ITOM, CSM, FSM, IRM, Secops, Custom plus industry products).
  
• Configuration of ServiceNow components: Configure Workflows, Business Rules, UI Policies, UI Actions, and Client/Server Scripts to optimize ServiceNow functionality.
  
• Configuration of Service Portal: Customize and configure Service Portals to provide intuitive user interfaces.
  
• Create reports, dashboards, and NOW-Performance Analytics widgets
  
• Technical documentation: Prepare and maintain detailed technical documentation for developed solutions and configurations.
  
• Support Competence Center development: Actively support the establishment and growth of the Competence Center in the company.
  
• Knowledge transfer: Provide mentorship and knowledge transfer to ServiceNow developers, ensuring the team's continuous improvement.

• Several years of experience in the development environment with a focus on ServiceNow.
• Very good knowledge of solution and interface concepts, as well as industry standards such as Ajax, CSS, REST API, Angular, Web Services, SOAP, and XML.
• Excellent programming/scripting skills, ideally in JavaScript.
• Experience in +2 of ServiceNow applications "Customer Service Management", "Field Service Management", "Security Operations", "Integrated Risk Management / Governance, Risk and Compliance", "Financial Services Operations" and/or "IT Service Management", plus custom apps.
• ServiceNow certifications: "ServiceNow Certified System Administrator" (NOW-CSA) and “ServiceNow Certified Application Developer” (NOW-CAD).
• Strong communication skills with very good English language skills (German skills are a plus).
• A degree in computer science or comparable training is required.

If you are a passionate and experienced ServiceNow Senior/Architect looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and qualifications to hr@adesso.in.

adesso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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